It is always best to anticipate your prescription refill needs and have any necessary prescriptions written during your scheduled office visit or treatment. Please bring your pharmacy number along with your container of medicine that needs to be refilled. If you are unable to do so, please call our office as early as possible during regular office hours for your refill or non narcotic prescription. Prescription refills here at Kingsport Hematology Oncology Associates will be transferred to the nurse working directly with your physician by calling our main number at 423-224-3150. When leaving your message please speak slowly and state your name, birthday and phone number. We will need to know the pharmacy which will be filling your prescription.

Most days, these calls will be returned at the end of the day as the nurses are assisting patients in the office during the day. Please try to call 48 hours in advance for prescription refills. Most pain prescriptions must be picked up at our office.

By law, you must have a written prescription for narcotics such as Percocet, MS Contin, or Oxycontin. That means no narcotic pain prescriptions can be made after office hours or during the weekends. No exceptions are possible because of Federal regulations. As well, our practice here at Kingsport Hematology Oncology does not call in Lortab. We are extremely sympathetic to your needs and we want you to have the medications you need when you need them, but we cannot violate the law. It is always best to anticipate and get your prescriptions written while you are seeing the physician. We thank you in advance for understanding these policies and laws.

Please carefully monitor your need for pain medication refills and allow ample time to acquire a written prescription.